Comprehensive warranty coverage for your Forge Technologies products
12-month limited warranty against defects in materials and workmanship
Warranty coverage begins from the date of purchase and applies to the original purchaser only.
Conditions and damages not covered under warranty
Water damage beyond the stated IP ratings is not covered under warranty:
How we resolve warranty issues at our discretion
We'll repair the defective product using genuine parts and restore it to working condition.
If repair isn't feasible, we'll provide a replacement unit of the same model and specifications.
In cases where repair or replacement isn't possible, we may offer a full or partial refund.
The choice of remedy (repair, replace, or refund) is at Forge Technologies' sole discretion based on the nature of the defect, product availability, and cost considerations. We aim to provide the most appropriate solution for each warranty claim.
Step-by-step process for warranty claims
Email support@forgetech.com.au with your issue description
Submit proof of purchase and detailed problem description
Our team evaluates your claim and determines coverage
Receive repair, replacement, or refund as appropriate
To process your warranty claim efficiently, please provide:
Your statutory rights under Australian law
Your rights under the Australian Consumer Law are in addition to our warranty and cannot be excluded, restricted, or modified.
Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Melbourne-based team is here to help with your warranty claim